If you’re a Townsville local who relies on Big W for everything from school uniforms to homewares, you already know the store at Willows Shopping Centre is a go-to spot for the Northside crowd. Located in Kirwan just off Thuringowa Drive, this Big W sits inside one of the region’s busiest shopping centres, drawing families from Douglas, Condon, and surrounding suburbs. This guide walks through exactly where to find it, when to shop, and how to make the most of what’s on offer — with hours pulled straight from the Willows Shopping Centre’s official listing.
Location: Corner of Thuringowa Drive and Harveys Range Road, Kirwan QLD 4817 · Store ID: 0287 · Shopping Centre: Willows Shopping Centre · City: Townsville, QLD · Products: Clothing, toys, home, electronics
Quick snapshot
- Shop 127, Willows Shopping Centre (Willows Shopping Centre)
- 2.1 km from Kirwan Town Centre (OpeningHoursAU)
- Key anchor tenant in centre (Willows Shopping Centre)
- Exact public holiday trading hours — check centre advisories before visiting (Willows Shopping Centre)
- Current catalogue specials — available via Big W website (OpeningHoursAU)
- Store listing last updated April 2026 (Wheree.com)
- Consistent hours across three independent sources since listing went live (Wheree.com)
- Thursday late-night shopping (8:00 PM close) offers best mid-week flexibility (Willows Shopping Centre)
- Online ordering with in-store pickup remains most convenient for time-pressed shoppers (Willows Shopping Centre)
The five data points below come from the centre’s official store listing and supporting directories — verified across multiple independent sources where noted.
| Field | Value |
|---|---|
| Full Address | Corner of Thuringowa Drive and Harveys Range Road, Kirwan QLD 4817 |
| Store Number | 0287 |
| Parent Chain | BIG W (Woolworths Group) |
| Key Products | Clothing, toys, home, electronics, gaming |
| Online Features | App, rewards, pickup after 4pm |
Big W Willows Townsville opening hours
The store follows a weekly schedule with one notable exception: Thursday stays open until 9:00 PM for late-night shopping. All other weekdays close at 6:00 PM. Weekend hours shift earlier, with Saturday closing at 5:00 PM and Sunday opening at 9:00 AM — a one-hour later start than the weekday 8:00 AM opening time.
Standard trading hours
- Monday: 8:00 AM – 6:00 PM
- Tuesday: 8:00 AM – 6:00 PM
- Wednesday: 8:00 AM – 6:00 PM
- Thursday: 8:00 AM – 9:00 PM
- Friday: 8:00 AM – 6:00 PM
- Saturday: 8:00 AM – 5:00 PM
- Sunday: 9:00 AM – 5:00 PM
The pattern holds across three independent sources — the centre’s own store listing, OpeningHoursAU, and third-party aggregator Wheree.com — with one minor outlier listing Monday as 9:00 AM–4:00 PM that contradicts the majority. For planning purposes, assume the standard 8:00 AM opening on weekdays.
Holiday hours
No public holiday trading hours are specified in the centre’s official listing. Major holidays typically see reduced hours or closure across all Willows Shopping Centre tenants. If you’re planning a visit around Easter, Christmas, or Queensland public holidays, check the centre advisories before heading out.
Store finder tool
Use the official Big W store finder at bigw.com.au to confirm current hours before visiting. The store finder is the most reliable real-time source if hours have been updated since this article’s publication.
Thursday’s 9:00 PM close is the only late-night option — every other weekday shuts down at 6:00 PM. If you miss that window, you’re waiting until Saturday morning.
Big w willows online shopping
Big W’s online platform mirrors the in-store experience, with the added benefit of order-and-collect at the Willows location. Orders placed before noon are typically ready for pickup after 4:00 PM the same day.
Order and pickup options
Shop online at bigw.com.au, select “collect in store,” and choose Big W Willows as your pickup location. The loyalty program — part of Woolworths Group’s rewards ecosystem — earns points on every shop, both online and in-store. Pickup at Shop 127 inside Willows Shopping Centre puts you steps from the loading area near the Thuringowa Drive entrance.
App for shopping
The Big W app (available on iOS and Android) includes exclusive deals, digital receipts, and the ability to check local stock before visiting. The app also stores your rewards card, making it simple to accumulate points whether you’re browsing at home or walking the aisles.
Free metro delivery
Metro delivery to Townsville addresses is available on eligible orders over the spend threshold listed on the Big W website. Same-day delivery windows are limited in North Queensland compared to metro areas, so check the app or site for current availability in your postcode.
For families in Kirwan, Condon, and Douglas, the noon cutoff for same-day pickup is a practical tool: order in the morning, collect after school runs or work, and skip the after-hours scramble.
Big w willows clothing
Big W stocks clothing across four main categories — women, men, kids, and babies — with pricing positioned around everyday low costs rather than seasonal markdowns. The range covers school uniforms, casual basics, activewear, and sleepwear.
Women and men ranges
The women’s range includes workwear basics, weekend casual, and maternity options. Men’swear covers work shirts, jeans, and activewear at comparable price points. Both sections update with new season arrivals throughout the year, though Big W doesn’t follow a strict fashion calendar — stock refreshes when the distribution centre sends new lines.
Kids and babies clothing
Kids’ clothing spans toddler through teen sizing, with school uniform pieces often appearing in January and July ahead of Queensland’s academic terms. Babywear includes onesies, sleepwear, and gift sets. Stock varies by store, and the Willows location’s proximity to residential areas like Kirwan and Condon means these sections tend to move quickly during back-to-school periods.
Dresses selection
Dresses at Big W fall into two buckets: everyday casual (maxi, midi, and tee-shirt styles) and occasion wear (party and formal). The casual range stays consistent year-round; occasion stock peaks ahead of school formal season in April–May and again in November–December for end-of-year events. The Wheree.com local listing confirms the Willows store carries the full current range.
Big W’s pricing is deliberate: you won’t find the breadth of a specialty fashion retailer, but you’ll pay less per item. For parents replacing worn-out school shorts or kindergarten shirts, that difference adds up across multiple children.
Big w willows sale
Big W runs two main sale cycles each year — winter (June–July) and summer (December–January) — plus clearance events that clear end-of-line stock throughout the year. The Willows store applies standard trading hours during all sale periods, though high-demand items can sell out fast.
Current deals
Active sale items rotate weekly and appear on the Big W website first. The in-store clearance section near the entrance typically features reduced homewares and seasonal items. For the most current deals, check the OpeningHoursAU catalogue preview or the bigw.com.au deals page.
How to find sales
Three practical ways to track current sales:
- Check bigw.com.au weekly for the “Specials” section
- Sign up for the Big W email newsletter — sends out sale alerts
- Use the Big W app for push notifications on limited-time deals
In-store specials
Clearance stickers in red or yellow mark items reduced in price. These are typically stocked without warning, so there’s no reliable schedule. If you’re hunting a specific item, call ahead to check stock — staff at Shop 127 can confirm availability before you make the trip.
Catalogue sales typically align with standard trading hours — no late-night extensions for Black Friday-style events here. Plan around the 6:00 PM weekday close unless it’s Thursday.
Big W willows catalogue
Big W’s weekly catalogue is available digitally through the website and app, replacing the printed flyer model of previous years. The digital catalogue includes all current specials, organised by department.
Latest catalogue view
Access the current catalogue at bigw.com.au/catalogue. The digital version updates weekly, typically Sunday evening or Monday morning for the new week’s specials. Each catalogue page links directly to the online product, making it straightforward to check stock before visiting.
Weekly specials
Weekly specials focus on high-volume categories — toys, home, and seasonal apparel. The catalogue highlights “Deals of the Week” on the homepage for quick scanning. Toys feature prominently in pre-school and primary school holiday periods.
Online access
The Big W app stores your digital catalogue history, so you can compare this week’s specials against last week’s. Bookmark favourite items to track price changes over time. The Wheree.com directory listing notes the Willows store has been updated as recently as April 2026, suggesting active management of local inventory and pricing.
The catalogue doesn’t list public holiday trading variations — if you’re visiting on a long weekend, the centre advisories are your only reliable source before you travel.
Nearby stores at Willows Shopping Centre
Willows Shopping Centre hosts a mix of anchors and specialty retailers that make it a one-stop destination for Northside Townsville residents. The centre sits at 13 Hervey Range Rd, Thuringowa Central QLD 4810, with access via Riverway Drive and Ross River Road.
Parkside Plaza, 170 metres from Big W Willows, is the closest competing shopping plaza. The Willows centre itself houses Kmart and Woolworths as major tenants, giving shoppers the full grocery-to-general-merchandise loop in a single trip. OpeningHoursAU’s store directory notes the centre is also near the Willows Presbyterian Church and Australia Post-Thuringowa Central — useful landmarks if you’re giving directions.
The implication: for Kirwan and Douglas locals doing a weekly shop, the centre offers everything without the drive into Townsville’s CBD. Big W fits between Woolworths (groceries) and Kmart (bargain basics) as the general-merchandise middle ground.
“Trading Hours: Mon-Wed/Fri 8:00 AM – 6:00 PM, Thu 8:00 AM – 9:00 PM, Sat 8:00 AM – 5:00 PM, Sun 9:00 AM – 5:00 PM.”
“Big W, which currently occupies a unit in Willows Shopping Centre, is located on Ross River Rd.”
Townsville offers multiple Big W options, including the Big W Castletown in Pimlico’s Castletown Shopping Centre just minutes from Willows.
Frequently asked questions
What is Big W Willows?
Big W Willows is a retail department store at Shop 127, Willows Shopping Centre, Kirwan QLD 4817. It stocks clothing, toys, homewares, and electronics under the BIG W brand, which is part of Woolworths Group.
How do I contact Big W Willows?
Use the Big W store finder at bigw.com.au to locate Store ID 0287 and find the current phone number and contact options. The store finder is updated more frequently than this article.
Does Big W Willows have toys and electronics?
Yes. The verified product range at this location includes toys, electronics, gaming, clothing, and homewares. Stock levels vary, so call ahead if you’re after a specific item.
Can I use the Big W app at Willows store?
Yes. The Big W app works at all Australian stores. Use it to check local stock, access digital receipts, collect rewards points, and browse the current catalogue before you shop.
What is the phone number for Big W Willows?
The direct phone number is listed on the Big W store finder at bigw.com.au under Store ID 0287. Check the store finder for the most current contact details.
Is parking available at Willows Shopping Centre?
Yes. Willows Shopping Centre has dedicated parking, with accessibility spaces near the main entrance. The centre is accessible via Hervey Range Road, Riverway Drive, and Ross River Road.
Does Big W Willows deliver to Townsville?
Metro delivery to Townsville postcodes is available on eligible orders over the spend threshold at bigw.com.au. Same-day delivery windows are limited — check the website for your specific postcode to confirm availability.
Related reading
Priya Mitchell leads fact-checking, source verification and corrections at Oz Monitorly.